• THE PROGRAM

The Chautauqua

Friday, 6th October to Sunday, 8th October 2017

Welcome Cocktail Party

State Library of South Australia Mortlock Wing
Sunday, 8th October 2017 – 5:00pm to 7:00pm

Brought to you by Club Car

Nestled in the heart of Adelaide’s North Terrace cultural precinct, the State Library of South Australia’s Mortlock Wing will play host to GMA National Conference delegates for the Welcome Cocktail Party.

Golf Events & Championships

Royal Adelaide & Glenelg Golf Clubs
Monday, 9th October 2017

Brought to you by MSL Solutions

Celebrating its 125th birthday in 2017, Royal Adelaide Golf Club will play host to the Jack Merrick Memorial Trophy (GMA State Team Championship) during the Conference in October.

In another coup for the National Conference, the highly acclaimed Glenelg Golf Club will also play host to delegates during the Conference week.

Social Program

Guided tour of Adelaide’s North Terrace cultural precinct.
Monday, 9th October 2017
Meet in the Intercontinental Foyer at 9:55am

Get together with fellow partners and other non-golfers for a guided tour of Adelaide’s famous North Terrace cultural precinct. Spend the morning meeting new friends strolling along the tree-lined North Terrace enjoying Adelaide’s arts and cultural heritage on display in museums and galleries with international, colonial, indigenous and modern culture.

Finish the walk in style at the National Wine Centre with a tasting plate of quality South Australian produce matched with some of the State’s renowned wines.

Conference Opening Dinner

The InterContinental Adelaide Ballroom
Monday, 9th October 2017 – 7:00pm to 11:00pm

Brought to you by Toro Australia

The glitz and glamour of the luxurious InterContinental Adelaide ballroom will be the venue for the 2017 GMA National Conference Opening Dinner.  Situated in the Lower Lobby of the official Conference hotel, the ballroom will be the perfect setting to officially open the 2017 conference.

Exhibition Times

Adelaide Convention Centre – Hall L
Tuesday, 10th October to Wednesday, 11th October 2017

The 2017 GMA National Conference Expo will be home to 23 exhibitors across the first two days of the conference. Expo open times will be as follows:

Tuesday, 10th October
Open 8:00am-8:30am; Morning Tea 10:45am-11:15am;
Lunch 12:45pm-1:45pm; Afternoon tea 3:00pm-3:35pm

Wednesday, 11th October
Open 7:30am-8:00am; Morning tea 9:40am-10:10am; Lunch 11:45am-12:45pm;
Afternoon tea 2:10pm-2:30pm; Hospitality Happy Hour 4:10pm-6:00pm

Entry to the main Plenary Room will be through the Exhibition Space on both days.

Conference Program

PLEASE NOTE: Conference Program is subject to change.

  • Tuesday, 10th October 2017

    The Future – What it holds and harnessing potential

TimeSession Topic / ActivitySpeakerRoom
8:00amExhibition space open
Coffee available courtesy of DebitSuccess
ENGAGE WITH YOUR SPONSORSHall L
Exhibition Space
8:30amConference Opening – Introductions & Welcomes
Schweppes Australia sponsors’ address
Wayne Phillips (MC)
Daniel Christie (Schweppes)
Hall M
Main Plenary
8:45amEmbracing the future
How is the world changing & what are the possibilities
Tim Longhurst
(Futurist)
Hall M
Main Plenary
9:45amBridging the starter gap
How to connect with the starter golfer and increase your revenue
Nienke Bloem
(Customer Experience Guru)
Hall M
Main Plenary
10:45amMORNING TEA BREAK
Coffee available courtesy of DebitSuccess
ENGAGE WITH YOUR SPONSORSHall L
Exhibition Space
11:15amGlobal Golf Advisors
Insight, Strategy and Success
Henry DelozierHall M
Main Plenary
12:15pmLeading into the future
Learn what Golf Australia are planning to grow the game of golf.
Stephen Pitt & Danny Bowerin
(Golf Australia)
Hall M
Main Plenary
12:45pmLUNCH BREAK
Coffee available courtesy of DebitSuccess
ENGAGE WITH YOUR SPONSORSHall L
Exhibition Space
1:45pmPGA of Australia
Key Initiatives
Gavin Kirkman
(CEO, PGA of Australia)
Hall M
Main Plenary
2:15pmFood & Beverage transform
20 ideas in 45 minutes to transform your F&B operations
Mike Holtzman
(President – Profitable Food Facilities)
Hall M
Main Plenary
3:00pmAFTERNOON TEA BREAK
Coffee available courtesy of DebitSuccess
ENGAGE WITH YOUR SPONSORSHall L
Exhibition Space
3:35pmMasterclass session 1
Choose from list below
Various (see below)Various (see below)
4:20pmMasterclass session 2
Choose from list below
Various (see below)Various (see below)
EveningFree night for delegates
SUPPORTERS’ DINNER (Magill Estate)

Masterclass Sessions

  • 1
  • Hands on Customer Journey Mapping
  • Nienke Bloem
    (Customer Experience Guru)
  • A unique opportunity to work practically on mapping out a customer experience for your golf club.
  • Hall M
    Main Plenary
  • 2
  • Food & Beverage Ideas to Action
  • Mike Holtzman
    (President – Profitable Food Facilities)
  • Learn from an hospitality professional on some great ideas on how to make an F&B plan and how to execute those plans.
  • Room L1
  • 3
  • Effective Pricing Strategies
  • Andrew Davies
    (Director – WellPlayed)
  • Principles of price-setting and how human behaviour is often ignored (i.e. we set prices by looking at competitors, not at our customers)

    Tips for setting prices for membership and green fee products

  • Room L2
  • 4
  • Staff Development – Coaching & Mentoring
  • Simon Starr
    (Directon – Hood Sweeney)
  • Principles of good coaching and mentoring.

    The four roles of a leader – coaching, leading, empowering & mentoring.

    Includes a brief overview of a formal coaching program.

  • Room L3
  • 5
  • Digital Marketing: The game has changed
  • Greg Oakford
    (Marketing & Communications Manager, Golf Victoria)
  • Learn how to market
    and communicate
    in the digital age
    – the mindset, the
    strategies, the tools.
  • City Room 1
  • 6
  • Engage Your Golfers Through PGA Programs and Professionals
  • Gavin Kirkman (CEO) & Geoff Stewart (GM, Education)
    (PGA of Australia)
  • Learn how to implement simple, practical and effective engagement activities at your club or facility to retain and engage current golfers by leveraging the knowledge and expertise of PGA Professionals.
  • City Room 2
  • Wednesday, 11th October 2017

    Resilience – Building Peak Personal & Club Performance

TimeSession Topic / ActivitySpeakerRoom
7:30amExhibition space opens
Coffee courtesy of DebitSuccess
ENGAGE WITH YOUR SPONSORSHall L
Exhibition Space
8:00amWelcome & HousekeepingWayne Phillips (MC)Hall M
Main Plenary
8:10amDiscovering resilience
Teaching Australians to be mentally healthy
Hugh van Cuylenburg
(Founding Director – The Resilience Project)
Hall M
Main Plenary
9:40amMORNING TEA BREAK
Coffee courtesy of DebitSuccess
ENGAGE WITH YOUR SPONSORSHall L
Exhibition Space
10:10amBoost performance & productivity
Learn how to boost your performance and productivity through health & nutrition
Dr Joanna McMillan
(Nutritionist)
Hall M
Main Plenary
11:00amRemember me!
Learn how you can be better in business being a Mental Athlete
Tansel Ali
(Memory Expert)
Hall M
Main Plenary
11:45amLUNCH BREAK
Coffee courtesy of DebitSuccess
ENGAGE WITH YOUR SPONSORSHall L
Exhibition Space
12:45pmThe Psychology of performance
Dealing with stress and how to focus
Nam Baldwin
(Director – Equalize Training Company)
Hall M
Main Plenary
1:35pmVulnerability
Vulnerability is the key to Entrepreneurship. If you want to succeed, you first have to know how to fail
Leanne Faulkner
(Owner – Fortitude at Work)
Hall M
Main Plenary
2:10pmAFTERNOON TEA BREAK
Coffee courtesy of DebitSuccess
ENGAGE WITH YOUR SPONSORSHall L
Exhibition Space
2:30pmCustomers, culture & marketing
Road to Vino – How Vinomofo survived and conquered
Andre Eikmeier
(CEO – Vinomofo)
Hall M
Main Plenary
3:30pmMasterclass session 3
Choose from list below
Various (see below)Various (see below)
4:10pmDRINKS & ACKNOWLEDGEMENTS IN EXHIBITION SPACE
Coffee courtesy of DebitSuccess
Hall L
Exhibition Space
EveningSTATE DINNERS
Refer to your State Executive for venues and times

Masterclass Sessions

  • 1
  • Peak Performance Workshop
  • Nam Baldwin
    (Director – Equalize Training Company)
  • Having worked with leading athletes around the world, this facilitator understands what it means from a mental and physical perspective to achieve Peak Performance.
  • Hall M
    Main Plenary
  • 2
  • Business Financial
    Intelligence
  • Paul Butler
    (Newleaf Training &
    Development)
  • A mindset and
    skillset few employees have and all organizations
    need.
  • Room L1
  • 3
  • Understanding your current and potential market
  • Danny Bowerin
    (Golf Australia – Marketing Director)
  • Drawing on the AGIC landscape research & Australian Sports Commission AusPlay Survey.
  • City Room 1
  • 4
  • Hands on Customer Journey Mapping
  • Nienke Bloem
    (Customer Experience Guru)
  • A unique opportunity to work practically on mapping out a customer experience for your golf club.
  • Room L2
  • 5
  • Global Trends and how they can translate here as opportunities
  • Paul Hinton
    (Global Golf Advisors)
  • Interpreting global golf trends and translating them to the local market.
  • Room L3
  • 6
  • Sports Environment Alliance Panel Discussion
  • Dr Sheila Nguyen
    (Executive Director)
  • Experts share how golf can and is making better decisions to minimise our impact on our natural environment.

    Panel includes Paul Vardy (Golf Australia) & Brett Balloch (Anglesea Golf Club)

  • City Room 2
  • Thursday, 12th October 2017

    Leading into the Future – Seizing the Opportunity

TimeSession Topic / ActivitySpeakerRoom
8:30amWelcome & Housekeeping
MSL Solutions sponsors’ address
Wayne Phillips (MC)
Nick Thornton & Paul Schmidt (MSL Solutions)
Hall M
Main Plenary
8:45amDraw your future
Strategic Planning in action using the business leadership tool of the future
Patti Dobrowolski
(Visual Thinker + Change Activator)
Hall M
Main Plenary
9:45amDisruptive technologies
A mind-spinning journey detailing our changing world as we enter the technological age
Steve Sammartino
(Futurists and Business Technologist)
Hall M
Main Plenary
10:35amMORNING TEA BREAK
Coffee courtesty of DebitSuccess
ENGAGE WITH YOUR SPONSORSFoyer West
11:05amBusiness financial intelligence
Building an intrapreneurial spirit within your business
Paul Butler
(Newleaf Training &
Development)
Hall M
Main Plenary
12:00pmHow to take action
Getting started and taking risks to inspire innovation
Emilio De StefanoHall M
Main Plenary
12:50pmLUNCH BREAK
Coffee courtesy of DebitSuccess
ENGAGE WITH YOUR SPONSORSCity Foyer
1:30pmAsk the Expert
10 minute round table discussions on a range of relevant topics
VariousHall M
Main Plenary
2:45pmAFTERNOON TEA BREAK
Coffee courtesy of DebitSuccess
ENGAGE WITH YOUR SPONSORSFoyer West
3:05pmInteractive Club Governance Panel
Various scenarios will be presented for panel members to discuss. Delegates will have the opportunity to interact via the Conference App.
Facilitated by Wayne Phillips
Various scenarios will be presented for panel members to discuss. Delegates will have the opportunity to interact via the Conference App. Panel will include Stephen Spargo (Golf Vic), Malcolm Speed (Golf Australia), Paul Vardy (Golf Australia), Paul Hinton (Global Golf Advisors) & Sarah Chia (Kain Lawyers).
Hall M
Main Plenary
3:45pmSchweppes Australia sponsors’ addressDaniel Christie
(National Sales Manager, Schweppes Australia)
Hall M
Main Plenary
4:00pmLet’s get moving…
Step outside your comfort zone & dare to be vulnerable
Peter Sharp
(Social Artist & Motivational Speaker)
Hall M
Main Plenary
4:45pmClose of Education ProgramWayne Phillips (MC)Hall M
Main Plenary
7:00pmConference Closing Dinner
Brought to you by Hostplus
Panorama Ballroom
Adelaide Convention Centre

Conference Closing Dinner

The Adelaide Convention Centre Panorama Ballroom
Thursday, 12th October 2017 – 7:00pm to 11:00pm

Brought to you by Hostplus

What better way to officially close the 2017 GMA National Conference than to join delegates for an evening of unrivaled South Australian experiences in the Panorama Ballroom of the Adelaide Convention Centre on Thursday, 12th October 2017.  The Panorama Ballroom boasts floor to ceiling glass windows with stunning views over the River Torrens and surrounding parklands.